MAISON PASHME POLICIES
Maison Pashme (“Maison Pashme,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit maisonpashme.com (the “Site”), request a quote, download our catalog, contact us, or otherwise interact with our business. It also describes the rights available to individuals in the United States, the European Economic Area (EEA), the United Kingdom (UK), and other regions.
By using our Site or submitting information to us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please do not use the Site or provide information to us.
By using our Site or submitting information to us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please do not use the Site or provide information to us.
01 / Who We Are
Maison Pashme is an exporter and wholesale supplier of authentic Kashmiri handicrafts and products, including Pashmina shawls, silk carpets, papier-mâché, walnut wood handicrafts, saffron, and honey, serving retailers, importers, distributors, and wholesale buyers worldwide. For the purposes of applicable data-protection laws, Maison Pashme acts as the controller of the personal information described in this Policy.
Contact for privacy matters: support@maisonpashme.com
- USA Office: 3273 Lilburn Ct, Tallahassee, FL 32313, USA — +1 (850) 559-4913 / +1 (248) 802-4586
- India Office: Alamgari Bazar, Srinagar, Jammu & Kashmir 190011, India — +91 94190 42258 / +91 70061 09142
02 / Information We Collect
We collect the following categories of information:
- Information you provide. Your name, business or company name, email address, phone number, country/region, billing and shipping details, the contents of your messages, and your product or sourcing interests — for example, when you submit a quote request, download our catalog, contact us, or correspond with us by email.
- Business and transaction information. Company details, order history, and related records used to provide quotes, fulfil orders, and arrange international shipping.
- Automatically collected information. Your IP address, browser type, device and operating-system details, pages viewed, referring/exit pages, and similar usage data collected through cookies and analytics tools (see Section 7).
We do not intentionally collect sensitive personal information, and our Site is not directed to children (see Section 11).
03 / How We Use Your Information
We use the information we collect to:
- Respond to quote requests, inquiries, and provide catalogs, pricing, and product information;
- Process, fulfil, and arrange the export and shipment of B2B orders;
- Communicate with you about products, orders, shipping, support, and account matters;
- Send marketing or promotional communications where permitted, which you can opt out of at any time;
- Operate, maintain, secure, and improve the Site and our services;
- Analyze usage trends and measure the effectiveness of our content;
- Comply with legal, tax, accounting, customs, and export-recordkeeping obligations; and
- Detect, prevent, and address fraud, security issues, and misuse, and to protect our legal rights.
04 / Legal Bases for Processing (EEA / UK)
If you are located in the EEA or the UK, we rely on the following legal bases to process your personal data: (a) performance of a contract or to take steps at your request before entering into a contract; (b) our legitimate interests in operating, marketing, and growing our B2B business, provided these are not overridden by your rights; (c) your consent, where required (for example, certain cookies and marketing); and (d) compliance with a legal obligation.
05 / How We Share Information
We do not sell your personal information. We may share information in the following limited circumstances:
- Service providers. Trusted vendors that perform services on our behalf, such as website hosting, analytics, email delivery, payment processing, logistics, freight forwarding, and customs brokerage.
- Professional advisors. Legal, accounting, and similar advisors, under confidentiality obligations.
- Legal and compliance. Government authorities, courts, or other parties where required by law or necessary to complete customs and export formalities, enforce our terms, or protect rights and safety.
- Business transfers. In connection with a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.
06 / International Data Transfers
We operate in the United States and India and work with partners in other countries. As a result, your information may be transferred to, stored in, and processed in countries that may have data-protection laws different from those in your jurisdiction. Where required, we implement appropriate safeguards for such transfers, such as Standard Contractual Clauses or other lawful mechanisms.
07 / Cookies and Tracking Technologies
We use cookies and similar technologies to operate the Site, remember your preferences, and understand how the Site is used. Some cookies are necessary for the Site to function; others help us analyze traffic and improve performance. [If used, name your analytics/marketing tools here, e.g., Google Analytics.] You can manage or disable cookies through your browser settings, though some features may not work properly as a result. Where applicable law requires, we honor recognized opt-out preference signals.
08 / Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, including to provide our services and to meet legal, tax, accounting, and export-recordkeeping requirements. When information is no longer needed, we delete or anonymize it.
09 / Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
10 / Your Privacy Rights
A. EEA / UK (GDPR)
Subject to applicable law, you may have the right to access, correct, update, or erase your personal data; to restrict or object to certain processing; to data portability; to withdraw consent at any time; and to lodge a complaint with your local data-protection supervisory authority.
B. California (CCPA / CPRA)
If you are a California resident, you may have the right to know what personal information we collect and how we use and disclose it; to request deletion or correction of your personal information; to opt out of the “sale” or “sharing” of personal information; to limit the use of sensitive personal information; and to be free from discrimination for exercising your rights. We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
C. Other U.S. States
Residents of states with comprehensive privacy laws (such as Virginia, Colorado, Connecticut, Utah, and others) may have similar rights to access, correct, delete, and obtain a copy of their personal information, and to opt out of targeted advertising or the sale of personal information.
How to exercise your rights. To make a request, contact us at support@maisonpashme.com. We will verify your request as required and respond within the timeframe set by applicable law. You may use an authorized agent where permitted.
Subject to applicable law, you may have the right to access, correct, update, or erase your personal data; to restrict or object to certain processing; to data portability; to withdraw consent at any time; and to lodge a complaint with your local data-protection supervisory authority.
B. California (CCPA / CPRA)
If you are a California resident, you may have the right to know what personal information we collect and how we use and disclose it; to request deletion or correction of your personal information; to opt out of the “sale” or “sharing” of personal information; to limit the use of sensitive personal information; and to be free from discrimination for exercising your rights. We do not sell your personal information, and we do not share it for cross-context behavioral advertising.
C. Other U.S. States
Residents of states with comprehensive privacy laws (such as Virginia, Colorado, Connecticut, Utah, and others) may have similar rights to access, correct, delete, and obtain a copy of their personal information, and to opt out of targeted advertising or the sale of personal information.
How to exercise your rights. To make a request, contact us at support@maisonpashme.com. We will verify your request as required and respond within the timeframe set by applicable law. You may use an authorized agent where permitted.
11 / Children’s Privacy
Our Site and services are intended for businesses and for individuals who are at least 18 years old. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us so we can delete it.
12 / Third-Party Links
Our Site may contain links to third-party websites or services that we do not operate or control. This Privacy Policy does not apply to those third parties, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
13 / “Do Not Track” Signals
Some browsers offer a “Do Not Track” (DNT) setting. Because there is no common industry standard for DNT, our Site does not currently respond to DNT signals. We do, however, honor legally recognized opt-out preference signals where required by applicable law.
14 / Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above. For material changes, we will provide additional notice where required by law. Your continued use of the Site after changes take effect constitutes acceptance of the updated Policy.
15/ Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Maison Pashme
Maison Pashme
- Email: support@maisonpashme.com
- USA Office: 3273 Lilburn Ct, Tallahassee, FL 32313, USA
- India Office: Alamgari Bazar, Srinagar, Jammu & Kashmir 190011, India